Personalization of e-Cards

It involves collecting and storing registration data, entitlements to discounts and a photo of the Passenger in the central system database and printing this data on the e-Card. Online top-ups are only possible for personalized e-cards.

Issuance of e-Card

Applications for the issuance of an e-card should be submitted to BOK - this can be done from May 2015 electronically by completing the online application or sending a scanned application to the e-mail address bok@mzkjastrzebie.com, as well as in person at the MZK headquarters or by post to the address BOK MZK Jastrzębie

The personal e-card must be collected in person in order to verify the information provided - if the passenger cannot collect the electronic card himself, he must authorize another person. Upon special request, we will send an e-card to persons with a significant degree of disability (who are entitled to free travel) by post to the address provided.

Complete the online application

Download the PDF file

Top-ups

At the Customer Service Office at the MZK headquarters, you will be able to top up the e-card with cash and top up the selected e-ticket.

Complaints, requests, claims

Passenger applications and complaints will be accepted at BOK in person, electronically (to the e-mail address bok@mzkjastrzebie.com or using the complaint and application form on the website www.mzkjastrzebie.com).

Passenger registration in the SDK

This includes user registration on the e-biletmzkjastrzebie.com website, filling in the account with personal data consistent with the data recorded on the issued e-card, assigning the diskette to the user, etc.

Mandates

Settlement and collection of additional fees and consideration of appeals against these fees by an employee of the Traffic Control and Supervision Department